GENERAL TERMS and CONDITIONS

1. Service Provider Information:

Name: Fehérvári Adrienn egyéni vállalkozó

Address: 3388 Poroszló, Kossuth út 10. 

Registration code: 56324941

Registered at: National Tax and Customs Administration of Hungary 

VAT number: 57676375-1-30

International VAT number: HU57676375

Telephone number: 0670/605 5350

E-mail address: adrienn.soulpurpose@gmail.com 

Data Provider Information:

Név: Websupport Magyarország Kft.

Székhely/telephely: 1132 Budapest, Victor Hugo street 18-22.

Adószám: 25138205241

E-mail: info@tarhelypark.hu

The service provider is a member of the Chamber of Industry and Commerce in Heves county, Hungary. She is aware of and keeps the law against unrespectful commercial activities.

2. Definitions:

• Service Provider: a natural or legal person providing the business services 

• Consumer: is a person or a group who intends to order services for personal, social, educational needs, not directly related to entrepreneurial or business activities  

• Service contract: any other contract than the sales agreement, that states the Service Provider will provide services to the Client and the Client will pay the purchase price of the services 

• Client: the person who intends to apply to the services of the Service Provider 

3. Availability of the General Terms and Conditions:

A The General Terms and Conditions are published on the Service Provider`s website or she sends it over in e-mail to those signing-up for services. 

4. Content of the General Terms and Conditions:

The purpose of the current General Terms and Conditions is to determine the rights and obligations of the Clients, the conditions of agreement between the contractual parties. The General Terms and Conditions are valid for the application process and participation on the services organised by the Service Provider. These conditions are considered as the General Terms and Conditions, and include a detailed guideline and regulation between the client and the company in accordance with the 45/2014. (II. 26.) Regulation. Certain parts of this  General Terms and Conditions apply only to those Clients who are acting as Consumers. 

If the Consumer wants to apply to any of the services provided by the Service Provider then he/she has to accept the current General Terms and Conditions. The consumer can accept it by ticking the box on the website before buying something or giving her/his confirmation through e-mail. Once the current General Terms and Conditions  is accepted, then a contract will be created between the Service Provider and the Consumer which will be in line with the General Terms and Conditions. If the Service Provider has published the General Terms and Conditions on her website or she sent it over in e-mail to the Consumer, but the the Consumer didn`t give her/his written consent and paid the purchase price for the service then it is considered that the Consumer has accepted the current General Terms and Conditions.

5. Scope of General Terms and Conditions:

The current General Terms and Conditions is valid from January. 21, 2022. This is the same date when the General Terms and Conditions has been published. The guidelines of the General Terms and Conditions are valid to all consumers and services since its validity date. 

The Service Provider has the right to change the current General Terms and Conditions  at any point in time. In case of such changes are made, always the updated version of the General Terms and Conditions will be valid to the new applications.

The scope of the General Terms and Conditions includes the below services provided by the Service provider: participation on the events and meetings organised by the service Provider either online or in person. Those persons can participate on the events organised by the Service Provider who applied prior to the event and the Service Provider confirmed back their application, they paid the price of the service to the Service Provider and accepted the current General Terms and Conditions. 

The current General Terms and Conditions include the rights and obligations between the contractual parties for those who want to apply to the services of the Service Provider.

6. Contract creation, Contract termination:

A legal relationship will be created between the Client and the Service Provider as soon as the Client accepts the current General Terms and Conditions – this document defines the rights and responsibilities of both parties.

The contract is created electronically, after the Consumer applies for the service,  sends his/her application and the Service Provider confirms it back to the e-mail address provided by the Consumer – in alignment with rules of Privacy Policy. The Service Provider has the chance to draw back from providing the service even after she confirmed the service to the Consumer for example: she is not providing that service anymore, vis major, sickness, etc.) In case she draws back from providing the service, she needs to sort out the money question with the Client.  

The Service Provider gives information about the theme, time, place and other information of the provided services through her website, social media accounts or though e-mail. The Service Provider doesn’t take responsibility for any kind of misinformation or false information. 

There is opportunity to apply for services through the website of the Servicce Provider – www.adriennfehervari.com – or through e-mail. 

More information about the provided services is available under the tabs on the website – „Self-expression coaching”, „Women empowerment”. 

The application can happen different ways based on the type of the service.

Application process to the services available on tab „Self-expression coaching”: 

A The Consumer chooses which service she/he is interested the most then clicks on the  „Learn more” button where he/she can read more information about the service. The Consumer can start the application process with clicking on the „Book a coaching discovery call” button.

In the time-booking system the Consumer has the opportunity to choose a suitable appointment with giving her/his name and e-mail address. 

Following this, the Consumer needs to accept the General Terms and Conditions with ticking the box next to it. 

If the Consumer found everything acceptable then they can send their application with the „Book now” button.

Application process for the services available on the „Women empowerment” tab: 

The Consumer picks the name of the service she wants to apply for, then she puts it to the “Basket” with the „Add to chart” button.

The Consumer can check the chosen products with clicking on the „View cart” button. 

If the cart doesn`t include the right quantity then the Consumer can change the quantity of the services to the right amount and then click “Update cart”. 

If the Consumer want to cancel the chosen product, then she can do so with setting the quantity of the service to 0 or clicking on the “X” in front of the name of the service. 

If the Consumer has put the chosen service to the cart then she can start the application process with clicking on the „Proceed to checkout” button.

In the next window, the Consumer needs to fill in her personal data (first name, last name, address, e-mail address).

Then she needs to accept the General Terms and Conditions with ticking the box next to it. 

If the Consumer found everything acceptable then she can finalise her purchase with clicking on the „PayPal” button.

After receiving the application, the Service Provider will contact the Client to discuss any more details about the service.

The Consumer accepts that after finalising his/her application, the Consumer has payment obligation based on the current – previously accepted – General Terms and Conditions. 

The Service Provider sends a confirmation via e-mail to the Consumer after she received their application.

The Consumer accepts that it doesn`t qualify as a contract. A contract will be written  in accordance with the current General Terms and Conditions.

A The contract will be written in Hungarian, or in case of an intenation client – in English.  The Service Provider stores the application electronically, the contract is not stored in any other way.  

The Consumer is obligated to provide her/his real personal data when applying to a service. In case of providing false personal data or data that is linked to other persons, the contract will loose its validity. The Service Provider doesn`t take any responsibility of the correctness of the provided personal data. 

The Service Provider doesn`t take any responsibility over issues raised because of false, missing or uncorrect data provided by the Consumer. The Service Provider ensures double checking options during the whole application process to the Consumer. 

7. Customer Service:

The Service Provider replies to questions through the contact platforms shared in the current  General Terms and Conditions.

8. The obligations of the Clients:

A The Consumer commits herself/himself to participate in the service that she/he applied for and pays the payment fee to the Service Provider. 

The Consumer agrees to not engage in any kind of behaviour that would harm the right and rightful interests of other participants and the Service Provider. In case, any of these harms caused, the Consumer will be called to account based on the rules of the Civil law. 

The Service Provider has a lawful right to exclude the Consumer from the services, if she/he disturbs the other participants of the service or endangers the Service Provider, or if she/he regularly disturbs the service (class/workshop/session/course) with her/his behaviour thus hinders the fulfilment of contractual obligations. 

A The Service Provider has a lawful right to change the theme, time and place of the service. If the Consumer doesn`t accept the changes then it might mean the termination of the contract – created based on the current General Terms and Conditions. 

With accepting the current General Terms and Conditions, the Consumer acknowledges that her/his personal data provided at the application is correct. In case of any changes in her/his personal data, the Consumer has to notify the Service Provider immediately. 

9. The obligations of the Service Provider:

The Service Provider agrees to organise and ensure the services in accordance with the  current General Terms and Conditions.

10. Payment fee:

The Client is obligated to pay the payment fee to be able to participate on the services. The price of the service is included in the service description, on the website or on social media platforms. The payment fees are valid consumer prices, which currency can be euro or Hungarian forint. The price doesn`t include VAT because of the legal entitlement of the form of Service Provider`s company. 

The Service Provider reserves the right to change the price of the services. 

After the Service Provider sends her confirmation to the Consumer`s application, the price will not change. It might happen that a payment price – different from the real market place appears in the description or on the website due to technical error or misspelling . In such cases the Service Provider contacts the Consumer to discuss this issue before providing the service. Applications received in such cases are not valid, and the Service Provider has no responsibility over any harm to the Consumer. The Service Provider makes all possible efforts to mark the payment prices correct. Despite of her care, if the payment price appears incorrectly, the Service Provider cannot be obligated to provide the service on the incorrect price.

11. Opportunity to correct personal data:

During the application process, the Consumer can correct or cancel the provided data at any time. 

If the Consumer wants to change her/his data after sending her application then she/he can do it through the contact options listed in the current General Terms and Conditions.

The Consumer accepts that after finalising her/his application, the Service Provider doesn`t have any responsibility over any harm caused by incorrectly provided data.

In case if the Consumer provided incorrect e-mail address or the storage of her/his e-mail account is full, the confirmation of the Service Provider might not arrive to the Consumer. This might hinder the creation of a service agreement. In such cases the Service Provider tries to contact the Consumer inn other ways.

12. Payment and Cancellation:

The payment fee should be paid through Pay Pal  by the Consumer to the Service Provider. The Consumer can participate on the services provided by the Service Provider only after the payment fee has arrived to the Service Provider`s bank account. 

Payment process with PayPal:

PayPal makes online payment possible either from the Consumer`s PayPal balance or from their bank account linked to their PayPal account.  

Once the Consumer choses the service on the Service Provider`s website and clicks on PayPal payment, the website will redirect her/him to the PayPal`s website. In order to complete the payment, the Consumer has to log in to their PayPal account then she/he can confirm to credit the amount from their PayPal balance. PayPal is an international online payment system. PayPal provides an electronic account to their clients which balance can be uploaded from the clients` bank account. This kind of online purchase is simple and safe, providing a user name and password is enough for the payment transaction. 

The Service Provider doesn`t take any responsibility over any issues raised during the PayPal payment. It is the Consumer`s duty to make sure they are lawfully entitled to use PayPal  and their personal data is true and correct. 

The Service Provider acknowledges that she doesn`t handle, collect or store any kind of information that is provided by the Consumer during the PayPal payment process.  The Service Provider doesn`t have any access to these kind of data. Respective guidelines can be found in the Privacy Policy. 

The Consumer has a payment obligation after she/he applied to any of the services. 

The Consumer has a right to draw back from participating on the services with sending  their statement to the Service Provider – no justification needed.

• If the Consumer cancels her/his application more than 7 calendar days before the first day delivering the service, The Service Provider transfers back the full amount of the purchase price to the Consumer`s bank account. 
• If the Consumer cancels her/his application more than 2 calendar days but less than 7 calendar days before the first day of the service, the Service Provider transfers back 50% of the purchase price to the Consumer`s bank account.  
• If the Consumer cancels her/his application less than 2 calendar days before the first day of the service, the Service Provider doesn`t transfer back the money to the Consumer. 

If the Service Provider has the impression that a certain participant doesn`t have a good impact to the other participants – due to their behaviour or speaking manners – the Service Provider can ask the Consumer to leave. In this case the Service Provider cannot be obligated to transfer back the amount of the purchase price. 

If the Consumer doesn`t appear or participate on the chosen service, the session is considered delivered and the purchase price is will not be transferred back to the Consumer, nor it can be used for another service. The Consumer is obligated to pay the full purchase price to the Service Provider. 

If the Service Provider cannot attend the service or late from the event, she is obligated to   deliver the agreed service and provide a new appointment for the missing event.

The Consumer accepts that she receives electronically the invoice created after the purchase price  payment to the e-mail address provided by her/him earlier at the application. The Consumer has to make it possible that she/he receives the invoice and check all technical settings before (e.g. firewall settings). In case if there is a change in the Consumer`s e-mail address, she/he has to notify the Service Provider immediately via e-mail. 

13. Delivery time, participation on the services, responsibility:

The delivery time is when the service is being delivered to the Client. 

The Service Provider takes responsibility to deliver the services following the professional and ethical rules, based on her best knowledge and experience keeping the interests of her Clients` in her mind. 

The Consumer accepts that it is forbidden to record the session – no video or photos or voice recording, only if the Service Provider have her consent previously. The Consumers can make a recording only with the Service Provider`s and other participants` consent.  

The Consumer accepts that in case of online service, only one person from one technical device is allowed to join the service. 

The Consumer has full responsibility over the points mentioned in this section. If the Service Provider gets to know about the violation of any of the points, she is entitled to create an invoice of 280 EUR penalty to the Consumer. The Consumer is obligated to pay the penalty within 8 days. 

14. Privacy Policy:

The Service Provider handles, stores, processes the personal data provided to her at the normal course of her business activities with strictly following all the corresponding law and regulation.  

The Service Provider make every effort from a technical and organisational point of view  to comply with the regulations – European Parliament and Council (EU) 2016/679. Regulation. 

The Privacy Policy includes a detailed guidance for handling personal data. This document can be found on the headquarter of the Service Provider and on her website. 

15. Complain handling related to the Business activities of the Service Provider:

Amennyiben If the Consumer is not satisfied with the service provided by the Service Provider and want to send her/his complain to the Service Provider, she/he can do it in oral or  written form – through post (Fehérvári Adrienn egyéni vállalkozó 3388 Poroszló, Kossuth út 10.), or via e-mail (adrienn.soulpurpose@gmail.com) . 

The Service Provider investigates all complain. Complains delivered in oral form and in person has to be investigated immediately and ideally finding a solution. If the Consumer doesn`t agree with the resolution or the immediate investigation is not possible, the Service Provider has to record the complain and her point of view of the issue, and provide a copy of it to the Consumer. 

If the oral complain was not delivered in person but via telephone or through any other online platform, the Service Provider has 30 days to reply to the complain with a possible resolution – same rules applies as a complain delivered in written form. 

In case of a written complain, the Service Provider has 30 days to reply and try to resolve the issue. If she doesn`t agree with the complain, she has to provide justification.  Complains received through the telephone or any other online platform must receive a unique identification number. 

The record of the complain must include the below information:

• Consumer`s name and address
• The time, place and method of filing the complain
• Detailed information of the Consumer`s complain, a record of all the proofs, documents and other evidences
• The Service Provider`s opinion about the Consumer`s complain – if the immediate investigation is possible
• The person`s name who recorded the report and the Consumer`s signiture of – except verbal complain 
• The time and place of recording the report 
• In case of verbal complain through phone or e-mail, the unique identification number of the complain 

The Service Provider has to store the official report about the complain and the copy of the answer for 5 years and if the authorities ask for it, she needs to present it to them.

If the Service Provider rejects the complain, she has to give further information to the Consumer in written form and inform also about the authorities the Consumer can turn to. The instructions must include the Service Provider`s intention if she wants to turn to Arbitration Board for the complain resolution. The Service Provider has to inform about the  which Arbitration Office is competent based on the address of the Consumer. 

16. Arbitration Board, Fogyasztóvédelem:

If the Consumer doesn`t agree with the Service Provider`s reply, he/she can turn to the below authorities. 

For starting a process at the Arbitration Board, they can turn either to the Arbitration Board  competent based on the Consumer`s address or the Service Provider`s address.

Arbitration Board based on the Headquarter of the Service Provider

Arbitration Board of Heves County

Address: 3300 Eger, Hadnagy street 6. ground floor 1. ring: 6

Post Address: 3300 Eger, Faiskola út 15.

Phone number: +36 36 416-660/105 mellék

Mobil: (30) 967-4336

E-mail: bekeltetes@hkik.hu 

Website: www.hkik.hu/hu/content/bekelteto-testulet 

Further available Arbitration Boards:

Arbitration Board of Baranya County 

Address: 7625 Pécs, Majorossy I. u. 36.

Mail Address: 7602 Pécs, Pf. 109.

Phone number: +36-72/507-154

Mobil: +36-20/283-3422

Fax: 06-72-507-152

E-mail: info@baranyabekeltetes.hu 

Website: www.baranyabekeltetes.hu 

Arbitration Board of Bács-Kiskun County

Address: 6000 Kecskemét, Árpád krt. 4.

Mail Address: 6001 Kecskemét Pf. 228.

Phone number: (+36) 76 501 525; (+36) 76 501 532

Mobil: (+36) 70 938 4765

Fax: 06-76-501-538

E-mail: bekeltetes@bacsbekeltetes.hu 

Website: www.bacsbekeltetes.hu 

Arbitration Board of Békés County

Address: 5600 Békéscsaba, Penza ltp. 5.

Telephon: 06-66-324-976

Fax: 06-66-324-976

E-mail: bekeltetes@bmkik.hu 

Website: www.bmkik.hu/index.php?id=1317 

Arbitration Board of Borsod-Abaúj-Zemplén County

Address: 3525 Miskolc, Szentpáli u. 1.

Phone number:06-46-501-091

E-mail: bekeltetes@bokik.hu

Website: www.bokik.hu/bekelteto-testulet 

Arbitration Board of Budapest

Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.

Mail Address: 1253 Budapest, Pf.: 10.

Phone number: +36 (1) 488 21 31

Fax: 06-1-488-2186

E-mail: bekelteto.testulet@bkik.hu

Website: www.bekeltet.bkik.hu  

Arbitration Board of Csongrád County

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number: 06-62-554-250/118

E-mail: bekelteto.testulet@csmkik.hu 

Website: www.bekeltetes-csongrad.hu 

Arbitration Board of Fejér County

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Phone number:06-22-510-310

Fax: 06-22-510-312

E-mail: bekeltetes@fmkik.hu 

Website: www.bekeltetesfejer.hu 

Arbitration Board of Győr-Moson-Sopron County

Address: 9021 Győr, Szent István út 10/a.

Phone number: 06-96-520-217

E-mail: bekeltetotestulet@gymskik.hu 

Website: www.gymsmkik.hu/bekelteto 

Arbitration Board of Hajdú-Bihar County

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Phone number: 06-52-500-710; 06-52-500-745

Fax: 06-52-500-720

E-mail: bekelteto@hbkik.hu 

Website: www.hbmbekeltetes.hu 

Arbitration Board of Heves County

Address: 3300 Eger, Hadnagy street 6. ground floor 1. ring: 6

Post Address: 3300 Eger, Faiskola út 15.

Phone number: +36 36 416-660/105 mellék

Mobil: (30) 967-4336

E-mail: bekeltetes@hkik.hu 

Website: www.hkik.hu/hu/content/bekelteto-testulet 

Arbitration Board of Jász-Nagykun-Szolnok County

Address: 5000 Szolnok, Verseghy park 8. III. Floor 303-304. Room

Phone number: 06-20-373-2570

E-mail: bekeltetotestulet@iparkamaraszolnok.hu 

Website: www.jaszbekeltetes.hu 

Arbitration Board of Komárom-Esztergom County

Address: 2800 Tatabánya, Fő tér 36.

Phone number: 06-34-513-010; 06-34-513-012

Fax: 06-34-316-259

Email: bekeltetes@kemkik.hu 

Website: www.kemkik.hu/bekelteto-testulet 

Arbitration Board of Nógrád County

Address: 3100 Salgótarján, Mártírok útja 4. fsz. 1.

Phone number: 06-32-520-860

Fax: 06-32-520-862

E-mail: nkik@nkik.hu 

Website: www.bekeltetes-nograd.hu 

Arbitration Board of Pest County

Address és MailAddress: 1055 Budapest, Balassi Bálint street 25. IV/2.

Telephon/Fax: 06-1-792-7881

E-mail Address: pmbekelteto@pmkik.hu

Website: www.panaszrendezes.hu 

Arbitration Board of Somogy County

Address: 7400 Kaposvár, Anna u. 6.

Phone number: 06-82-501-026; 06-82-501-000

Fax: 06-82-501-046

E-mail: skik@skik.hu 

Website: www.skik.hu/bekelteto-testulet-159 

Arbitration Board of Szabolcs-Szatmár-Bereg County

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Telephon: 06-42-420-180

Fax: 06-42-420-180

E-mail: bekelteto@szabkam.hu 

Website: www.bekeltetes-szabolcs.hu 

Arbitration Board of Tolna County

Address: 7100 Szekszárd, Arany J. u. 23-25. III. emelet

Telephon: 06-74-411-661

Mobil: 06-30-664-2130

Fax: 06-74-411-456

E-mail: kamara@tmkik.hu, monus.greta@tmkik.hu 

Website: www.tmkik.hu/hu/bekelteto-testulet 

Arbitration Board of Vas County

Address: 9700 Szombathely, Honvéd tér 2.

Client Address: 9700 Szombathely, Rákóczi Ferenc u. 23.

Phone number: 06-94-312-356; 06-94-506-645

E-mail: pergel.bea@vmkik.hu 

Website: www.vasibekelteto.hu  

Arbitration Board of Veszprém County

Address: 8200 Veszprém, Radnóti tér 1. ground floor 115-116.

Mail Address: 8200 Veszprém, Radnóti tér 1. Pf.: 220

Phone number: 06-88-814-121; +36-88-814-111

E-mail: info@bekeltetesveszprem.hu 

Website: www.bekeltetesveszprem.hu 

Arbitration Board of Zala County

Address: 8900 Zalaegerszeg, Petőfi út 24.

Phone number: 06-92-550-513

Fax: 06-92-550-525

E-mail: zmbekelteto@zmkik.hu 

Website: www.bekelteteszala.hu  

The Arbitration Boards are independent division that operates besides the local Chamber of Industry and Commerce authorities. The aim of these divisions is to try to resolve the complained issue between the Client and the Service Provider without involving a process on the court. They aim to find a solution that can be agreed on by both the parties thus helps to validate the clients` rights in an easy, quick and effective way. 

Requirement before filing an issue at the Arbitration Board is that the Client have tried already to solve the issue directly with Service Provider. The process at the Arbitration Board  is free of charge, the Client might have a payment obligation only if the process proves the Service Provider was right. 

The process at the Arbitration Board starts for the request of the Client. The plea needs to be sent to the president of the Arbitration Board in written form: letter, fax or any other method that makes possible the long term storage of the data and information. 

The plea needs to include the below:

• The Client`s name, address or temporary address
• The Service Provider`s name and headquarter address
• The choses Arbitration Board name,
• The Client`s description of the issue, facts underlying it and evidence of them 
• Statement proving that the Client has already tried to solve the issue directly with the Service Provider
• Client`s statement that there was no other Arbitration Board involved in the issue
• Proposal to the  Board`s decision
• Client`s signiture 

The application must be accompanied by the document or a copy (extract) of which the Participant refers to as evidence, in particular the Service Provider’s written statement rejecting the complaint, failing which other written evidence available to the Participant to attempt the required consultation.

If the Participant acts through a proxy, the power of attorney must be attached to the application.

If the Participant notices a violation of his / her consumer rights, he / she has the right to file a complaint with the consumer protection authority. Following the examination of the complaint, the Authority shall decide on the conduct of the consumer protection proceedings. The Consumer Protection Act 45 / A. § (1) – (3) and Decree 387/2016 on the designation of the consumer protection authority. (XII. 2.), the government office acts as a general consumer protection authority: https://www.kormanyhivatal.hu/hu/elerhetosegek

The Participant is entitled to enforce its claim arising from a consumer dispute in court within the framework of civil proceedings pursuant to Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. according to the provisions of the law.

      17.Online dispute resolution:

The European Commission has set up a Website where Participants (if they act as Consumers) can register and have the opportunity to settle their disputes related to the online service through this by completing an application, avoiding legal action. If a Participant wishes to make a complaint about an online service purchased online and does not necessarily want to go to court, they can use the online dispute resolution tool. On the portal, it is possible to select the dispute resolution body you want to entrust with handling the complaint.

Availability of the online dispute resolution platform:

ODR link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN

        18.Miscellaneous and final provisions:

To the extent that any provision of these General Terms and Conditions is restricted or void by a binding legal provision or court order, it will not affect the validity of any other provision of the General Terms and Conditions.

In matters not regulated in these General Terms and Conditions, the Hungarian Civil Code (Act V of 2013) and other relevant legal provisions shall apply.

          19.Relevant legislation:

The contract concluded between the parties is governed in particular by the following legislation:

1997 CLV. Consumer Protection Act;

Act V of 2013 on the Civil Code;

Government Decree 45/2014 (II.26) on the detailed rules of contracts between the consumer and the business;

These General Terms and Conditions shall enter into force on 21 January 2022 and shall apply to contracts entered into thereafter.